Shipping
Orders over $99 ship free to the continental U.S. This excludes International shipping and U.S. states and territories that are not contiguous (i.e. Puerto Rico, Guam, Alaska, etc.)
Returns & Exchanges
We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your return of unused & unworn, or defective merchandise within 30 days of your receiving it. A full refund will be issued within 7 days of receipt of return, minus original shipping fee. Please note that all Last-Call items are considered final sale and are not eligible for returns or exchanges, except in cases of product defects.
Returned merchandise should include the packaging and must be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective. We will inspect all items upon return.
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Return Within |
Amount of Credit |
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0-30 days from receipt of merchandise |
Fully refundable minus $10 restocking fee Per Order + any applicable shipping charges (USA orders only) |
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30- 60 days |
Exchange or Store Credit Only - Must email or contact Directly + $10 restocking fee |
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SALE Merchandise |
Fully refundable minus original (if applicable) shipping charges + $10 Restocking Fee |
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LAST CALL are "FINAL SALE" with the exception of factory defects. Must prove defects via email with photos Email:customerservice@marcjosephny.com |
No Exchanges No Refunds |
Return Directions:
Click here to go to our Return Request Page and enter your Order ID# / CT# from the packing slip and Email address.
- Follow online instructions then download and print Return Label.
- Please pack shoes in the original MJNY shoe box and then put the shoe box in original or similar-type shipping carton along with the copy of the original order. An additional $10 deduction may be taken for shoes not returned with the original shoe box.
- Affix Shipping Label to outside of carton (not the shoe box) and drop off at your nearest postal location.
- Please allow 7 days for Refunds to be processed and post to your original Credit Card or form of payment. Call our office @ 212-575-2254 within 7-10 business days if a refund has NOT been issued to your original form of payment.
- For exchanges we usually process them as soon 24-48 hours. If you need an updated and faster exchange please call our customer service 1212-575-2254 and we will do our best to expedite the process. If you for any reason cannot print the return label or are missing the shoe box, Please email us at customerservice@marcjosephny.com or call us during our normal business hours and we will do our best to assist.
If you for any reason cannot print the return label or are missing the shoe box, Please email us at customerservice@marcjosephny.com or call 1800-558-4604 during our normal business hours and we will do our best to assist you.
